Major incident

Sprinklr: Email Publishing Failures in Prod 8

Affected: America (Prod8)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Sep 28, 2026, 17:49 UTC
   investigating
   Hi Team, We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8. Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
2. Sep 28, 2026, 18:08 UTC
   resolved
   Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected. We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

Updates as published by Sprinklr (original).