Minor incident

Optum: System Incident - Medical Network - Batch - Production

Affected: Batch

Current status of Optum: Operational — live Optum status

Timeline

1. Oct 21, 2026, 21:09 UTC
   investigating
   We are currently experiencing an intermittent issue impacting RTCE (Real-Time Claim Edits) which started on 10/21/26 at 2:15 pm. Our teams are aware of the issue and are actively investigating and working toward a resolution. We apologize for any inconvenience and will provide additional updates as they become available.
2. Oct 21, 2026, 21:54 UTC
   resolved
   RTCE (Real-Time Claim Edits) service has been restored, and normal processing has resumed. We continue to monitor the issue to ensure stability. If you have any impacted claims, please resubmit them for processing. Thank you for your patience while our teams worked to identify and resolve this intermittent issue. We apologize for any inconvenience this may have caused and appreciate your understanding.

Updates as published by Optum (original).