No impact incident

GSU Technology Systems: PantherMail / Microsoft 365 Consolidation

Affected: Student Email

Current status of GSU Technology Systems: Minor issues — live GSU Technology Systems status

Timeline

1. Sep 28, 2026, 17:24 UTC
   monitoring
   We are aware that some students may experience issues accessing their PantherMail account or may not immediately see all of their previous email or Microsoft 365 content following the recent account consolidation. If you are unable to sign in: 1. Students who are not also GSU faculty/staff should continue signing in with their @student.gsu.edu account. 2. Students who are also GSU faculty/staff may need to sign in using their @gsu.edu account. 3. If you receive a sign-in error, try again using an Incognito/InPrivate browser window. If you can sign in but do not see your content: Migrated content may take additional time to populate. You may see a MigratedData folder that is currently empty, or some of your previous content may not yet be visible. An empty MigratedData folder does not necessarily indicate that your content was lost or that the migration was unsuccessful. Our teams are actively working through consolidation-related issues. For additional information and frequently asked questions, please review the University Email Consolidation FAQ below: https://technology.gsu.edu/technology-services/email/university-email-consolidation/ Thank you for your patience while we work through the consolidation. We appreciate your patience and will provide additional updates as more information becomes available.
2. Sep 30, 2026, 13:20 UTC
   monitoring
   If you are having an issue with your account, please see this information: First, confirm you can login online at: https://outlook.com/gsu.edu Note that is you are both faculty/staff and student, you may want to check you are adding the account by your primary email address. If you cannot log in with your @gsu.edu address, enter your @student.gsu.edu email address. Seeing Your Account as @archive.gsu.edu or Having Outlook Issue on Phone or Computer These steps apply to both Outlook Desktop and Outlook Mobile. Please remove the old @archivemail.gsu.edu Outlook account/profile and then add the @student.gsu.edu account again using your current GSU credentials. Re-add your student account: Outlook Client on Windows https://gsutech.service-now.com/sp?id=kb_article&sys_id=f376d9f2dbbe83002c5b9696db961907 Outlook Client on Mac https://gsutech.service-now.com/sp?id=kb_article&sys_id=ea054031dbf89740186e5058dc961921 Outlook App on Android Devices https://gsutech.service-now.com/sp?id=kb_article&sys_id=b3cf1475dbdc1340601b502bdc9619f4 Outlook App on iOS Devices https://gsutech.service-now.com/sp?id=kb_article&sys_id=cb9364f9dbdc1340601b502bdc961900 DUAL-ROLE ACCOUNT HOLDERS (Both a Student and Faculty/Staff Email Address) Logging In: If you are both a student and faculty/staff, you will use your primary email address for login. If you cannot log in with @gsu.edu, enter your @student.gsu.edu email address. Locating Student Email: Your new mailbox will have defaulted to list either your @gsu.edu or @student.gsu.edu account messages. To locate your student email, check the MigratedData folders in email and OneDrive. You can re-organize your messages to separate student and faculty/staff email by folders in email and OneDrive by creating a rule. Sending Messages: If you are both a student and faculty/staff member, your default email address for new messages may default to your @gsu.edu or @student.gsu.edu email address. To add the address that is not shown as a reply option and update your default replay email address, see this FAQ https://technology.gsu.edu/technology-services/email/university-email-consolidation/#reply-from

Updates as published by GSU Technology Systems (original).