Major incident

Imagine Learning: Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses

Affected: Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy, Imagine Learning Excellence Academy, Park City Independent

Current status of Imagine Learning: Operational — live Imagine Learning status

Timeline

1. Sep 22, 2026, 17:18 UTC
   investigating
   Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies. Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius. We apologize for the inconvenience and will provide an update soon.
2. Sep 22, 2026, 18:19 UTC
   monitoring
   Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
3. Sep 22, 2026, 18:58 UTC
   resolved
   We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.

Updates as published by Imagine Learning (original).