OutageDB

Minor incident

Genetec Cloud Products: Potential issue affecting System Management Portal Global

Nov 4, 2026, 19:15 UTC
started
19:47 UTC
resolved
32 min
duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

  1. Nov 4, 2026, 19:15 UTC
    investigating
    We’re investigating reports of a potential issue affecting Security Center SaaS **Web, desktop, and Mobile applications**. We are working on it. We apologize for any inconvenience this may cause.
  2. Nov 4, 2026, 19:28 UTC
    identified
    We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
  3. Nov 4, 2026, 19:47 UTC
    resolved
    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Updates as published by Genetec Cloud Products.

Other services with incidents at the same time

This was part of a wider event: 25 services reported incidents within the hour.

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