Minor incident

Genetec Cloud Products: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe

Sep 29, 2026, 14:45 UTC

started

16:51 UTC

resolved

2 h 06 min

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Sep 29, 2026, 14:45 UTC
investigating
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) West Europe. We are working on it. We apologize for any inconvenience this may cause.
Sep 29, 2026, 15:00 UTC
identified
We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Sep 29, 2026, 16:26 UTC
monitoring
Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident. Thank you for your patience.
Sep 29, 2026, 16:51 UTC
resolved
The incident has been resolved. We will continue to monitor the service as part of our standard operating procedures. Thank you for your patience while we worked to restore full functionality.

Updates as published by Genetec Cloud Products.

This was part of a wider event: 18 services reported incidents within the hour.

Upstash 15:36 UTC · Brief connection proxy degradation in us-east-1
CloudLinux 15:33 UTC · dnf update aborts on CL9 + EPEL: ea-php81-85-php-gd and alt-php GD require libavif.so.15, EPEL 9 libavif 1.1.1 clashes with alt-common libavif/svt-av1-libs
Thomson Reuters Legal 15:26 UTC · CoCounsel New Experience Degraded Performance
SU ITS 15:16 UTC · Qualtrics Service Disruption
Pitt Digital Systems 15:09 UTC · Vendor Issue Affecting Claude for Education Logins
GoTo 15:03 UTC · GoTo Meeting, Webinar or Training - Webcam or screen share issues
Mews 15:02 UTC · AI tooling degraded due to Claude and Azure Foundry outage
uchicago 14:56 UTC · Claude Partial Outage
Cielo 14:53 UTC · Indisponibilidade parcial nos fluxos de solicitação (maquininhas) e produtos (serviços) de logística através do site.
Nextech 14:53 UTC · Performance Issue
SU ITS 14:50 UTC · Claude.ai outage
Intellistack 14:49 UTC · Formstack Sign API Authentication Issues
Daxko 14:45 UTC · Engage Pro - Slow Loading for Pages, Reports, and Guests
Ohio University 14:41 UTC · Guest Wifi Network Outage
Harness 14:41 UTC · Prod2: CV is failing with errors for all customers