Minor incident

Nextech: Performance Issue

Affected: Nextech Practice Management (powered by Practice+)

Current status of Nextech: Operational — live Nextech status

Timeline

1. Sep 29, 2026, 14:53 UTC
   identified
   We are investigating reports of degraded performance affecting a subset of customers. Customers may experience intermittent errors, slower-than-normal response times, or delays when performing certain actions. We will provide additional updates as more information becomes available.
2. Sep 29, 2026, 15:43 UTC
   identified
   A corrective action has been implemented to address the performance degradation affecting a subset of customers. Early results indicate improved application responsiveness; however, performance has not yet fully returned to normal levels. Our teams continue to actively monitor the environment and investigate remaining latency to ensure services are fully restored. We will provide additional updates as more information becomes available.
3. Sep 29, 2026, 16:58 UTC
   identified
   Additional corrective actions have been implemented, and application performance continues to improve for affected customers. While some users may still experience intermittent latency. Our teams remain engaged and are closely monitoring the environment as we work toward full service restoration. We will provide additional updates as more information becomes available.
4. Sep 29, 2026, 17:57 UTC
   identified
   We continue to investigate the performance degradation. Despite mitigation efforts, some customers continue to experience elevated latency and degraded performance. Our teams are actively working to restore normal service levels. We will provide additional updates as progress is made.
5. Sep 29, 2026, 18:17 UTC
   identified
   As part of our ongoing remediation efforts, we have restarted the affected services. The services are back online, and we are actively monitoring performance as the environment stabilizes. Some customers may continue to experience latency while we validate the effectiveness of this change and continue our investigation.
6. Sep 29, 2026, 18:44 UTC
   monitoring
   Performance has improved, and we are continuing to closely monitor the environment to ensure stability and confirm service levels have returned to normal for affected customers. We will provide further updates as needed.
7. Sep 29, 2026, 21:14 UTC
   resolved
   This incident has been resolved.

Updates as published by Nextech (original).