Major incident

GoTo: GoTo Meeting, Webinar or Training - Webcam or screen share issues

Affected: GoTo Meeting, GoTo Webinar, GoTo Training

Current status of GoTo: Operational — live GoTo status

Timeline

1. Sep 29, 2026, 15:03 UTC
   investigating
   We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share. Our engineers are working to identify the issue and will provide another update shortly.
2. Sep 29, 2026, 15:13 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session. We will provide another update when available.
3. Sep 29, 2026, 15:23 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved. We will continue monitoring the situation and provide a final update shortly.
4. Sep 29, 2026, 15:35 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).