Minor incident

SU ITS: Qualtrics Service Disruption

Sep 29, 2026, 15:16 UTC

started

19:54 UTC

resolved October 12, 2026

13 days 4 h

duration

Affected: Qualtrics, General IT Services

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

Sep 29, 2026, 15:16 UTC
identified
There is currently an issue affecting users from creating Qualtrics accounts, first time Qualtrics users will not be able to sign in or create an account, existing users are not affected. Administrators are aware and are working towards a resolution.
Sep 29, 2026, 15:17 UTC
identified
We are continuing to work on a fix for this issue.
Oct 1, 2026, 14:20 UTC
identified
We are continuing to work on a fix for this issue.
Oct 12, 2026, 19:54 UTC
resolved
The issue affecting users from creating Qualtrics accounts has been resolved. Any user still experiencing an issue should contact the ITS Service Center at [email protected] or 315.443.2677.

Updates as published by SU ITS (original).

This was part of a wider event: 18 services reported incidents within the hour.

Hypixel 16:09 UTC · Connectivity Issues
Ideogram 15:59 UTC · Outage on v3 endpoints
Resideo 15:59 UTC · First Alert Application-Water Leak Detector Status
Sage 15:57 UTC · Brightpearl - Partial Outage
ThreatLocker 15:49 UTC · Portal Slowness
Qualys 15:46 UTC · US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
Upstash 15:36 UTC · Brief connection proxy degradation in us-east-1
CloudLinux 15:33 UTC · dnf update aborts on CL9 + EPEL: ea-php81-85-php-gd and alt-php GD require libavif.so.15, EPEL 9 libavif 1.1.1 clashes with alt-common libavif/svt-av1-libs
Thomson Reuters Legal 15:26 UTC · CoCounsel New Experience Degraded Performance
Pitt Digital Systems 15:09 UTC · Vendor Issue Affecting Claude for Education Logins
GoTo 15:03 UTC · GoTo Meeting, Webinar or Training - Webcam or screen share issues
Mews 15:02 UTC · AI tooling degraded due to Claude and Azure Foundry outage
uchicago 14:56 UTC · Claude Partial Outage
Cielo 14:53 UTC · Indisponibilidade parcial nos fluxos de solicitação (maquininhas) e produtos (serviços) de logística através do site.
Nextech 14:53 UTC · Performance Issue