Minor incident

Daxko: Engage Pro - Slow Loading for Pages, Reports, and Guests

Affected: Engage Pro

Current status of Daxko: Operational — live Daxko status

Timeline

1. Sep 29, 2026, 14:45 UTC
   investigating
   Some customers may experience slow loading or timeouts when using pages, reports, or guest views across sites. We are investigating.
2. Sep 29, 2026, 15:11 UTC
   investigating
   We have identified a contributing factor behind the elevated latency that began this morning and are taking steps to reduce load on affected services. Pages, reports, and guest views may still load slowly while we work through this. We will share updates as we learn more.
3. Sep 29, 2026, 15:25 UTC
   identified
   We have identified the cause of slow loading when using pages, reports, and guest information in Engage Pro. We are working to restore normal performance and will share updates as we make progress.
4. Sep 29, 2026, 15:45 UTC
   monitoring
   We have identified that high volume from email delivery notifications contributed to slowness across pages, reports, and guest features. We are adjusting how those notifications are processed to reduce load and improve performance. We will continue monitoring and share updates as we learn more.
5. Sep 29, 2026, 15:59 UTC
   resolved
   Performance across pages, reports, and guest features has returned to normal after we reduced load tied to increased messaging activity. This incident is resolved.

Updates as published by Daxko (original).