Critical incident

SU ITS: Claude.ai outage

Sep 29, 2026, 14:50 UTC

started

15:47 UTC

resolved

58 min

duration

Affected: claude.ai

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

Sep 29, 2026, 14:50 UTC
identified
Claude is currently experiencing a major outage.
Sep 29, 2026, 15:47 UTC
identified
We are continuing to work on a fix for this issue.
Sep 29, 2026, 15:47 UTC
resolved
This incident has been resolved.

Updates as published by SU ITS (original).

This was part of a wider event: 18 services reported incidents within the hour.

ThreatLocker 15:49 UTC · Portal Slowness
Qualys 15:46 UTC · US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
Upstash 15:36 UTC · Brief connection proxy degradation in us-east-1
CloudLinux 15:33 UTC · dnf update aborts on CL9 + EPEL: ea-php81-85-php-gd and alt-php GD require libavif.so.15, EPEL 9 libavif 1.1.1 clashes with alt-common libavif/svt-av1-libs
Thomson Reuters Legal 15:26 UTC · CoCounsel New Experience Degraded Performance
Pitt Digital Systems 15:09 UTC · Vendor Issue Affecting Claude for Education Logins
GoTo 15:03 UTC · GoTo Meeting, Webinar or Training - Webcam or screen share issues
Mews 15:02 UTC · AI tooling degraded due to Claude and Azure Foundry outage
uchicago 14:56 UTC · Claude Partial Outage
Cielo 14:53 UTC · Indisponibilidade parcial nos fluxos de solicitação (maquininhas) e produtos (serviços) de logística através do site.
Nextech 14:53 UTC · Performance Issue
Intellistack 14:49 UTC · Formstack Sign API Authentication Issues
Genetec Cloud Products 14:45 UTC · Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe
Daxko 14:45 UTC · Engage Pro - Slow Loading for Pages, Reports, and Guests
Ohio University 14:41 UTC · Guest Wifi Network Outage