Major incident

Blackbaud: Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846

Affected: Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud eTapestry®, Blackbaud Billing Management™

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 21, 2026, 17:13 UTC
   investigating
   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
2. Oct 21, 2026, 17:46 UTC
   investigating
   As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.
3. Oct 21, 2026, 21:19 UTC
   monitoring
   Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.
4. Oct 22, 2026, 14:23 UTC
   resolved
   This incident has been resolved.

Updates as published by Blackbaud (original).