Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online - 000698717

Oct 21, 2026, 11:22 UTC

started

12:15 UTC

resolved

53 min

duration

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

Oct 21, 2026, 11:22 UTC
investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 2026, 12:15 UTC
resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).

This was part of a wider event: 109 services reported incidents within the hour.

Autotrader 12:18 UTC · Insurance Valuation Service Preproduction - Performance degraded
Sinch 12:15 UTC · Delivery Issue France - Orange
WiscNet 12:09 UTC · [2306443] Sheboygan Area School District Site Down
Ohio University 12:06 UTC · Finance & HR (Oracle e-Business Suite)
Crossref 12:01 UTC · New funder matches not available via the Metadata Plus REST API pool
Oracle NetSuite Service 12:00 UTC · _system_metadata:eyJ1cHRpbWUiOiI5OS45OSIsInJlcXVlc3RzX3NlcnZlZCI6NjY4MDA3NzI3MTcxfQo=
Scaleway 12:00 UTC · [Block Storage] [fr-par-2] - Block Storage control plane issue during upgrade
Batch 11:58 UTC · Precautionary temporary restriction of file uploads in the dashboard
Signicat 11:53 UTC · Maintenance on a 3rd party service - Finnish Bank eIDs (FTN) - Mobiilivarmmene
Grafana Cloud 11:48 UTC · Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2)
SSA Web Services 11:42 UTC · Interruption of Services on my Social Security Webapp
CM.com 11:37 UTC · Operator Service Interruption - [France] - [Orange] - [20801]
Ticket Tailor 11:32 UTC · Unplanned temporary downtime from 2pm UTC
Autotrader 11:30 UTC · Insurance Valuation Service - Performance degraded
Ashby 11:18 UTC · Disruption to AI features