OutageDB

Minor incident

AdvancedMD: Degraded Client Services Support: Degraded Phone and Chat Capabilities

Oct 13, 2026, 15:30 UTC
started
16:45 UTC
resolved
1 h 15 min
duration

Affected: Client Services Support

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

  1. Oct 13, 2026, 15:30 UTC
    investigating
    Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
  2. Oct 13, 2026, 15:42 UTC
    investigating
    We are continuing to investigate this issue.
  3. Oct 13, 2026, 16:45 UTC
    resolved
    This incident has been resolved.

Updates as published by AdvancedMD (original).

Other services with incidents at the same time

This was part of a wider event: 16 services reported incidents within the hour.

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