Minor incident

Kraken: Krak Card & Instant Buy Transactions Declined

Oct 13, 2026, 15:58 UTC

started

22:33 UTC

resolved

6 h 35 min

duration

Affected: Krak Card, Debit / Credit Cards

Current status of Kraken: Minor issues — live Kraken status

Timeline

Oct 13, 2026, 15:58 UTC
identified
We are aware of an issue affecting Krak Card, where transactions are being declined. Our team is working on resolving the issue and we will provide an update as soon as possible
Oct 13, 2026, 16:08 UTC
identified
In addition to Krak Card transaction, instant buy transactions are causing some client funds to be withheld preventing further transactions. Our team are preparing a fix for this issue now
Oct 13, 2026, 22:33 UTC
resolved
This incident has been resolved.

Updates as published by Kraken (original).

This was part of a wider event: 16 services reported incidents within the hour.

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HashiCorp Services 16:01 UTC · Terraform Runs Failing
Criteo Services 15:42 UTC · Users may have trouble accessing Commerce Max - API component
Cardiff University 15:39 UTC · Intermittent issues affecting access to SIMS Client via RAS
Aircall 15:38 UTC · Increased Error Rate
AdvancedMD 15:30 UTC · Degraded Client Services Support: Degraded Phone and Chat Capabilities
PowerSchool Products 15:28 UTC · Investigating - Login Issues
SU ITS 15:28 UTC · Listserv Service Disruption
Wave 15:27 UTC · Incorrect Payout Date Display
Sangoma 15:25 UTC · TeamHub login & accessing issues - TeamHub
Twilio 15:18 UTC · Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil
Imperva 15:18 UTC · [INC-1161] Issue Resulting in Unexpected IRA Blocking