Minor incident

Twilio: Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil

Affected: Voice, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 13, 2026, 15:18 UTC
   investigating
   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 13, 2026, 16:19 UTC
   investigating
   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 13, 2026, 16:59 UTC
   identified
   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 13, 2026, 18:01 UTC
   monitoring
   We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 13, 2026, 20:08 UTC
   resolved
   The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

Updates as published by Twilio (original).