Major incident

AdvancedMD: ePrescribing Error Messages

Affected: ePrescribing

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. Jun 10, 2026, 12:46 UTC
   investigating
   We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
2. Jun 10, 2026, 13:12 UTC
   investigating
   We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.
3. Jun 10, 2026, 13:38 UTC
   identified
   We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.
4. Jun 10, 2026, 13:59 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).