Critical incident

AdvancedMD: Authentication Issue Affecting Logins

Affected: Practice Management (PM), Electronic Health Records (EHR)

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. Sep 18, 2026, 00:48 UTC
   investigating
   We are investigating an issue causing the AdvancedMD login page to load incorrectly. Our teams are actively working to resolve the issue and will provide an update as more information becomes available.
2. Sep 18, 2026, 01:46 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 18, 2026, 02:14 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 18, 2026, 02:28 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).