Major incident

AdvancedMD: EHR – Dashboard and Patient Charts Unavailable

Affected: Electronic Health Records (EHR)

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. May 6, 2026, 20:48 UTC
   investigating
   We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
2. May 6, 2026, 21:02 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. May 6, 2026, 21:05 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).