Minor incident

Criteo Services: Users may have trouble accessing Commerce Max - API component

Oct 13, 2026, 15:42 UTC

started

19:07 UTC

resolved

3 h 24 min

duration

Affected: Campaigns, Campaigns, Campaigns, Campaign, Analytics, Analytics, Analytics, Analytics, Audiences, Audiences, Audiences, Audiences, Catalog, Catalog, Product Catalog, Creative library, Gateway, Account Management, Billing, Gateway, OneTag - Event Tracking, Account Settings, Advertiser, Creatives, Biling and payments, Products Recommendation, Partner Billing Report, Account Settings, oAuth, Balances, Performance planner, oAuth, Creatives, Experiments, Recommendation, Legacy - Offsite Ads, OnSite Recommendation, ThirdPartyAccounts

Current status of Criteo Services: Minor issues — live Criteo Services status

Timeline

Oct 13, 2026, 15:42 UTC
investigating
We are currently investigating this issue.
Oct 13, 2026, 16:09 UTC
investigating
We are continuing to investigate this issue.
Oct 13, 2026, 19:07 UTC
resolved
This incident has been resolved.

Updates as published by Criteo Services (original).

Other services with incidents at the same time

This was part of a wider event: 16 services reported incidents within the hour.

Cloudsmith 16:39 UTC · Issues with package downloads
Cloudflare 16:39 UTC · Cloudflare Service Issues
Cynet 16:30 UTC · UI Latency
Twilio 16:14 UTC · SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan
HashiCorp Services 16:01 UTC · Terraform Runs Failing
Kraken 15:58 UTC · Krak Card & Instant Buy Transactions Declined
Kraken 15:55 UTC · Cross-Exchange Transfer Delays
Cardiff University 15:39 UTC · Intermittent issues affecting access to SIMS Client via RAS
Aircall 15:38 UTC · Increased Error Rate
AdvancedMD 15:30 UTC · Degraded Client Services Support: Degraded Phone and Chat Capabilities
PowerSchool Products 15:28 UTC · Investigating - Login Issues
SU ITS 15:28 UTC · Listserv Service Disruption
Wave 15:27 UTC · Incorrect Payout Date Display
Sangoma 15:25 UTC · TeamHub login & accessing issues - TeamHub
Twilio 15:18 UTC · Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil

More Criteo Services incidents

October 26, 2026 Data Processing Delays - Reporting Tools Affected
September 29, 2026 Data Processing Delays - Reporting Tools Affected
September 8, 2026 Users may have trouble accessing Criteo reporting API component
August 27, 2026 Users may have trouble accessing Commerce Max Analytics UI
July 10, 2026 Data Processing Delays - Sales metrics affected
July 8, 2026 Users may have trouble accessing Criteo UI