Critical incident

AdvancedMD: AdvancedMD Single Sign-On Waystar Unavailable

Affected: Waystar Portal Single Sign-On (SSO)

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. Sep 18, 2026, 13:14 UTC
   investigating
   We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
2. Sep 18, 2026, 13:45 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 18, 2026, 13:52 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Sep 18, 2026, 14:00 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).