Major incident

AdvancedMD: Platform Errors and Screen Loading Issues

Affected: Patient Portal, Practice Management (PM), 3rd Party APIs, Interfaces, Patient Kiosk, ODBC, Online Scheduling, Patient Messaging, Electronic Health Records (EHR), Telehealth

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. Sep 25, 2026, 00:57 UTC
   investigating
   We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
2. Sep 25, 2026, 01:13 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 25, 2026, 01:22 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Sep 25, 2026, 01:58 UTC
   identified
   We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
5. Sep 25, 2026, 02:59 UTC
   identified
   We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
6. Sep 25, 2026, 03:33 UTC
   identified
   We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
7. Sep 25, 2026, 04:03 UTC
   identified
   We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
8. Sep 25, 2026, 04:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
9. Sep 25, 2026, 04:55 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).