OutageDB

Major incident

Aircall: Increased Error Rate

Oct 13, 2026, 15:38 UTC
started
16:19 UTC
resolved
41 min
duration

Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics, Live Monitoring

Current status of Aircall: Operational — live Aircall status

Timeline

  1. Oct 13, 2026, 15:38 UTC
    investigating
    We are currently investigating a spike in errors that may cause different sporadic issues.
  2. Oct 13, 2026, 15:50 UTC
    investigating
    We are continuing to investigate this issue.
  3. Oct 13, 2026, 15:50 UTC
    identified
    The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
  4. Oct 13, 2026, 15:53 UTC
    monitoring
    We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
  5. Oct 13, 2026, 16:19 UTC
    resolved
    We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

Updates as published by Aircall (original).

Other services with incidents at the same time

This was part of a wider event: 16 services reported incidents within the hour.

More Aircall incidents