Major incident

UserTesting: We're investigating an issue which may cause AI Test Creation to fail for some users

Jul 10, 2026, 18:01 UTC

started

18:37 UTC

resolved

37 min

duration

Affected: Test Launch Flow

Current status of UserTesting: Operational — live UserTesting status

Timeline

Jul 10, 2026, 18:01 UTC
investigating
We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.
Jul 10, 2026, 18:19 UTC
identified
The issue has been identified and a fix is being implemented.
Jul 10, 2026, 18:37 UTC
resolved
This incident has been resolved.

Updates as published by UserTesting (original).

This was part of a wider event: 29 services reported incidents within the hour.

Kennesaw State University 18:24 UTC · Microsoft Copilot Web Service Issues - Friday, 07/10/26
Coveo Cloud 18:12 UTC · All Regions - Commerce Search Issues
mailgun 18:07 UTC · Mailgun Control Panel Unavailable For Some Users
Seismic Software 18:01 UTC · Some customers missing icons in tenant and experiencing publishing, library, and content property issues
Descript 18:00 UTC · Unplanned Underlord Outage
LaunchDarkly 17:40 UTC · Web application unavailable and flag delivery evaluations have elevated failure rate
Posit 17:39 UTC · Errors creating new projects
Brandwatch 17:36 UTC · Platform Incident - Vizia Not Loading
Yotpo 17:31 UTC · Loyalty service degradation
Procore Technologies 17:23 UTC · Select Tool Degradations
Northwestern Information Technology 17:09 UTC · Service Interruption to Northwestern Medicine Services
ZoomInfo 17:02 UTC · Chorus Platform | Third-Party Vendor Outage impacting services