Minor incident
UserTesting: Tree Test and Card Sort
Oct 21, 2026, 20:12 UTC
started
09:11 UTC
resolved October 22, 2026
12 h 58 min
duration
Affected: Dashboard
Current status of UserTesting: Operational — live UserTesting status
Timeline
- Oct 21, 2026, 20:12 UTCinvestigatingWe’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
- Oct 21, 2026, 20:14 UTCinvestigatingWe’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
- Oct 22, 2026, 09:11 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
Other services with incidents at the same time
This was part of a wider event: 109 services reported incidents within the hour.
- ClearSale 21:12 UTC · Instabilidade no tempo de resposta
- Optum 21:09 UTC · System Incident - Medical Network - Batch - Production
- Instructure 21:06 UTC · 500 errors when accessing Canvas Data 2
- Osano 20:52 UTC · Partial Outage - Degraded Service
- LogicMonitor 20:45 UTC · LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
- Parchment 20:45 UTC · Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.
- Instructure 20:43 UTC · PHP awareness
- Kandji 20:37 UTC · Slow Load Times in the Iru Web App
- impact.com 20:23 UTC · General Reporting Delay - Actions only (Tracking Unaffected)
- Kaseya 20:08 UTC · RocketCyber - EU Region - Pages loading slow or not at all
- Lightspeed Systems 20:07 UTC · PHP Security Update
- Paddle 20:04 UTC · Issue affecting metrics and reporting in the seller dashboard
- SEVENROOMS 19:50 UTC · SevenRooms OS – Delayed Real-Time Updates Due to Google Firebase Incident
- Anthropic (Claude) 19:49 UTC · Degraded performance for Claude Fable 5
- Circle 19:46 UTC · CCTP Attestations - Delays/Degraded Performance
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