Major incident
UserTesting: Exports are not working for new UserTesting studies
Sep 14, 2026, 16:53 UTC
started
08:46 UTC
resolved September 15, 2026
15 h 53 min
duration
Affected: Study Results
Current status of UserTesting: Operational — live UserTesting status
Timeline
- Sep 14, 2026, 16:53 UTCinvestigatingThank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.
- Sep 14, 2026, 19:06 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Sep 14, 2026, 19:29 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Sep 14, 2026, 19:29 UTCmonitoringWe are continuing to monitor for any further issues.
- Sep 15, 2026, 08:46 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
Other services with incidents at the same time
- Imagine Learning 17:37 UTC · Imagine Learning Classroom - Users Cannot Log In or Use Applications
- Kaseya 16:53 UTC · Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
- Opsgenie 16:46 UTC · Disrupted Opsgenie/JSM availability
- Stability AI 16:33 UTC · Investigating elevated 500s for generation endpoints
- Pendo 16:14 UTC · Latency issue in US region impacting login, guide delivery and event data processing
More UserTesting incidents
- October 21, 2026 Tree Test and Card Sort
- October 21, 2026 Delays in study response collection
- October 14, 2026 Issues when resuming or launching studies in the platform
- August 3, 2026 Customers are unable to join Live Conversations with Notetaking
- July 10, 2026 We're investigating an issue which may cause AI Test Creation to fail for some users
- June 11, 2026 AI Study creation does not appear to be working.