Major incident
UserTesting: AI Study creation does not appear to be working.
Jun 11, 2026, 20:27 UTC
started
21:12 UTC
resolved
46 min
duration
Affected: Test Launch Flow
Current status of UserTesting: Operational — live UserTesting status
Timeline
- Jun 11, 2026, 20:27 UTCinvestigatingAI Study creation does not appear to be working. We are investigating. Thank you for your patience
- Jun 11, 2026, 20:34 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Jun 11, 2026, 20:51 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jun 11, 2026, 21:12 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
Other services with incidents at the same time
- VRChat 20:47 UTC · API Errors
- Topaz Labs 20:20 UTC · Website Outage
- Radar 20:00 UTC · Elevated API Latencies
- Jobvite Operational 19:56 UTC · Intermittent Email Notification Delays
More UserTesting incidents
- October 21, 2026 Tree Test and Card Sort
- October 21, 2026 Delays in study response collection
- October 14, 2026 Issues when resuming or launching studies in the platform
- September 14, 2026 Exports are not working for new UserTesting studies
- August 3, 2026 Customers are unable to join Live Conversations with Notetaking
- July 10, 2026 We're investigating an issue which may cause AI Test Creation to fail for some users