OutageDB

Critical incident

ZoomInfo: Chorus Platform | Third-Party Vendor Outage impacting services

Jul 10, 2026, 17:02 UTC
started
18:26 UTC
resolved
1 h 25 min
duration

Affected: Chorus

Current status of ZoomInfo: Operational — live ZoomInfo status

Timeline

  1. Jul 10, 2026, 17:02 UTC
    investigating
    We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available. We are actively monitoring the situation with this vendor, as well as investigation options on our end to help mitigate, and will provide updates as we receive them.
  2. Jul 10, 2026, 18:01 UTC
    monitoring
    Chorus Services have been restored and our Engineering team will continue to monitor results. Our Engineering team will manually reprocess any calls that were stuck processing due to the third-party vendor outage.
  3. Jul 10, 2026, 18:26 UTC
    resolved
    The incident impacting Chorus services has been resolved. Our engineering team will continue reprocessing any calls stuck in processing.

Updates as published by ZoomInfo (original).

Other services with incidents at the same time

This was part of a wider event: 29 services reported incidents within the hour.

More ZoomInfo incidents