OutageDB

UserTesting outage history and status

Is UserTesting down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
99.06%
uptime, 90 days
5
incidents, 90 days
12 h 58 min
median time to fix
Oct 21, 2026
last incident

UserTesting components

Recording Services

Third-Party Services

Customer Dashboard

Logged Out Application

Tools & Services

Third-Party Integrations

Fulfillment Services

Ordering

Video Management

UserTesting outage history

Nov: 4 incidents, 1078 min of major outage 4 Nov Dec: 0 incidents, 0 min of major outage Dec Jan: 1 incidents, 0 min of major outage 1 Jan Feb: 1 incidents, 0 min of major outage 1 Feb Mar: 2 incidents, 1440 min of major outage 2 Mar Apr: 3 incidents, 0 min of major outage 3 Apr May: 6 incidents, 1974 min of major outage 6 May Jun: 3 incidents, 46 min of major outage 3 Jun Jul: 1 incidents, 37 min of major outage 1 Jul Aug: 1 incidents, 207 min of major outage 1 Aug Sep: 1 incidents, 953 min of major outage 1 Sep Oct: 3 incidents, 61 min of major outage 3 Oct
UserTesting incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 21, 2026, 20:12 UTC Tree Test and Card Sort
Dashboard
 Minor 12 h 58 min
Oct 21, 2026, 09:06 UTC Delays in study response collection
Test Distribution
 Minor 22 h 39 min
Oct 14, 2026, 15:34 UTC Issues when resuming or launching studies in the platform
Test Launch Flow
 Major 1 h 01 min
Sep 14, 2026, 16:53 UTC Exports are not working for new UserTesting studies
Study Results
 Major 15 h 53 min
Aug 3, 2026, 20:48 UTC Customers are unable to join Live Conversations with Notetaking
Live Conversations
 Major 3 h 27 min
Jul 10, 2026, 18:01 UTC We're investigating an issue which may cause AI Test Creation to fail for some users
Test Launch Flow
 Major 37 min
Jun 29, 2026, 09:50 UTC Email notifications for scheduled live conversations are temporarily unavailable.
Internal Tools
 Minor 1 h 47 min
Jun 17, 2026, 19:15 UTC Duplicating Surveys, Interactive tests and new TOL
Test Launch Flow
 Minor 3 h 19 min
Jun 11, 2026, 20:27 UTC AI Study creation does not appear to be working.
Test Launch Flow
 Major 46 min
May 27, 2026, 21:41 UTC Some UTZ studies cannot be ordered or resumed
Test Launch Flow
 Critical 9 h 24 min
May 21, 2026, 19:25 UTC Mobile login issue
Android Recorder, iOS Recorder, Tester Dashboard
 Minor 23 min
May 20, 2026, 23:53 UTC UserTesting dashboard chat widget is not working
Chat widget
 Critical 16 min
May 19, 2026, 08:04 UTC Degraded Platform Performance
Test Launch Flow, Dashboard
 Major 23 h 15 min
May 4, 2026, 18:45 UTC Hidden Observers stream
Live Conversations
 Minor 2 h 03 min
May 1, 2026, 17:16 UTC Reports of some users not being able to sign into their Accounts
Dashboard
 Minor 2 h 21 min
Apr 30, 2026, 11:44 UTC Issues adding an audience to a test
Test Launch Flow
 Minor 2 h 14 min
Apr 28, 2026, 10:59 UTC Some studies are filling more slowly than usual
Test Distribution
 Minor 22 h 10 min
Apr 23, 2026, 07:45 UTC Some participants are currently unable to enter tests launched from the Figma plugin
Test Distribution
 Minor 1 h 10 min
Mar 18, 2026, 19:47 UTC Issues with our Chrome extensions
Chrome Recorder Extension
 Major 2 days 3 h
Mar 10, 2026, 18:28 UTC Usertesting platform down.
Dashboard, Login Portal, Study Results, Insights Summary
 Minor 1 h 13 min
Feb 20, 2026, 15:43 UTC Issue Identified
Study Results
 Minor 9 days 18 h
Jan 22, 2026, 16:32 UTC UserTesting interface running slow
Dashboard, Study Results, Insights Summary
 Minor 24 h 13 min
Nov 28, 2025, 09:49 UTC Some pages under www.usertesting.com are not loading.
Marketing Site
 Minor 7 h 48 min
Nov 19, 2025, 11:26 UTC Issues trying to load the dashboard when logging into the platform
Dashboard
 Minor 27 min
Nov 6, 2025, 14:53 UTC We're investigating reports that the dashboard is extremely slow or not loading for some users
Video Playback, Test Launch Flow, Dashboard, Login Portal, Study Results, Tester Dashboard
 Minor 1 h 29 min

51 incidents in our archive since September 13, 2024.

When and where UserTesting fails

By weekday

Most incidents start on Wed.

  • Mon11
  • Tue9
  • Wed12
  • Thu8
  • Fri11
  • Sat0
  • Sun0

Most affected, last 12 months

  • Test Launch Flow8
  • Dashboard7
  • Study Results5
  • Insights Summary3
  • Test Distribution3
  • iOS Recorder2
  • Live Conversations2
  • Login Portal2

When UserTesting went down with others

Other marketing & crm services

FAQ

Is UserTesting down right now?
At our last check UserTesting's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does UserTesting go down?
UserTesting reported 5 incidents in the last 90 days (3 major or critical), with 1,220 minutes of major outage: 99.06% uptime.
When was the last UserTesting outage?
The latest reported incident started on Oct 21, 2026, 20:12 UTC: "Tree Test and Card Sort", resolved after 12 h 58 min.
How long do UserTesting outages last?
Half of UserTesting's incidents in the last 90 days were resolved within 12 h 58 min.

Source: UserTesting official status page · RSS of UserTesting incidents · status badge for your site