Major incident

Seismic Software: Some customers missing icons in tenant and experiencing publishing, library, and content property issues

Affected: U.S. West0, U.S. West1, U.S. West2, U.S. West3, U.S. East0, U.S. East1, U.S. East2, U.S. East3, U.S. East4

Current status of Seismic Software: Operational — live Seismic Software status

Timeline

1. Jul 10, 2026, 18:01 UTC
   investigating
   We are currently investigating this issue.
2. Jul 10, 2026, 18:14 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 10, 2026, 18:54 UTC
   identified
   We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly. To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions. We expect any individual disruption to be short-lived, and we are working to complete these restarts as quickly as possible while minimizing impact. We will post updates here as work progresses and confirm once the issue is fully resolved. We apologize for any inconvenience this may cause.
4. Jul 10, 2026, 19:15 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Jul 10, 2026, 22:35 UTC
   identified
   Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.
6. Jul 10, 2026, 23:18 UTC
   identified
   Additional regions continue to recover, including EAST regions and Southwest.
7. Jul 10, 2026, 23:47 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Jul 10, 2026, 23:54 UTC
   identified
   We are continuing to work on a fix for this issue.
9. Jul 11, 2026, 02:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
10. Jul 11, 2026, 02:59 UTC
    monitoring
    We are continuing to monitor for any further issues.
11. Jul 12, 2026, 12:43 UTC
    resolved
    This incident has been resolved.

Updates as published by Seismic Software (original).