Major incident

UserTesting: Issues when resuming or launching studies in the platform

Oct 14, 2026, 15:34 UTC

started

16:35 UTC

resolved

1 h 01 min

duration

Affected: Test Launch Flow

Current status of UserTesting: Operational — live UserTesting status

Timeline

Oct 14, 2026, 15:34 UTC
identified
We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
Oct 14, 2026, 16:16 UTC
monitoring
A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.
Oct 14, 2026, 16:35 UTC
resolved
The incident has been resolved.

Updates as published by UserTesting (original).

ThreatLocker 16:19 UTC · Degraded Performance on Instance G
Brevo 16:14 UTC · Multiple Services Impacted
IXOPAY 16:10 UTC · pciapply.com Portal Unavailable
Circle 16:00 UTC · USDC on HyperEVM — Delayed sends
HAL 15:49 UTC · This is an example incident
Cursor 15:46 UTC · Investigating service degradation — Grok Bot
UNLV 15:43 UTC · Grubhub not performing as expected
Dutchie 15:26 UTC · Potential Issues with E-commerce Checkout With Third Party Loyalty
ARD Online Statuspage 15:25 UTC · Inhalte im CMS nicht verfügbar
Telnyx 15:07 UTC · Telnyx's Support AI Assistant (TAIA) - currently unavailable
ITS Network & Systems 15:00 UTC · Tableau (tableau.ucsd.edu) is unavailable
Expo 14:56 UTC · Elevated API server error rates affecting submissions and builds
Optum 14:54 UTC · System Incident - EngageCare Provider - Production
Ohio University 14:53 UTC · Internet & Phones
PDQ 14:52 UTC · Connect Incident - Delayed device group membership updates