Minor incident

UserTesting: Delays in study response collection

Oct 21, 2026, 09:06 UTC

started

07:44 UTC

resolved October 22, 2026

22 h 39 min

duration

Affected: Test Distribution

Current status of UserTesting: Operational — live UserTesting status

Timeline

Oct 21, 2026, 09:06 UTC
identified
We have identified an issue causing some delays in study response rates. We are actively working to resolve the issue and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Oct 21, 2026, 12:18 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 22, 2026, 07:44 UTC
resolved
This incident has been resolved.

Updates as published by UserTesting (original).

This was part of a wider event: 12 services reported incidents within the hour.

SerpApi 10:02 UTC · [Google Search API] Paginated searches intermittently returns empty organic results
Ticket Tailor 10:02 UTC · Checkout form and Stripe errors
Domainkeskus 09:57 UTC · Kriittisiä haavoittuvuuksia PHP:ssa
Oracle NetSuite Service 09:55 UTC · NetSuite Email | Multiple Regions
Ashby 09:54 UTC · Delayed updates to reporting data
CivicPlus 09:52 UTC · Degraded Performance - Municipal Websites Open
Staffbase 09:52 UTC · [Americas System] [App/Intranet/Email] - availability issues in the Americas region
Voyado 09:49 UTC · Engage - registration links not working from SMS
FTAPI 09:28 UTC · Partial Service Outage
Scaleway 09:20 UTC · [Generative API] - [global] - New dedicated deployment creation temporarily unavailable
Cloudways 09:16 UTC · Critical PHP Remote Code Execution Vulnerabilities - Monitoring & Mitigations Underway
bexio AG 09:08 UTC · Security update: bexio temporarily paused
Jamf 08:59 UTC · On-Device Content Filtering test page is currently unavailable
Sentry 08:54 UTC · Sentry.io not loading in US region
Scaleway 08:44 UTC · [Cockpit] (fr-par) custom logs datasources were partially unavailable for writing and querying