Major incident
UserTesting: Customers are unable to join Live Conversations with Notetaking
Aug 3, 2026, 20:48 UTC
started
00:15 UTC
resolved August 4, 2026
3 h 27 min
duration
Affected: Live Conversations
Current status of UserTesting: Operational — live UserTesting status
Timeline
- Aug 3, 2026, 20:48 UTCinvestigatingAn error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator. Joining without note taking using Zoom's desktop application works as expected. Joining as a hidden observer also works.
- Aug 3, 2026, 22:10 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Aug 4, 2026, 00:10 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Aug 4, 2026, 00:15 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
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- Rice University 20:34 UTC · Network Outage | ION Basement
- Real Geeks 20:28 UTC · Real Geeks websites down
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