Major incident

SumUp: We are having issues during payee verification. The team actively working on the fix.

Sep 16, 2026, 10:33 UTC

started

11:29 UTC

resolved

56 min

duration

Current status of SumUp: Operational — live SumUp status

Timeline

Sep 16, 2026, 10:33 UTC
investigating
**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).
Sep 16, 2026, 11:29 UTC
resolved
**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

Updates as published by SumUp.

This was part of a wider event: 47 services reported incidents within the hour.

Jamf 11:31 UTC · Fulfillment services
Zenoti 10:49 UTC · Intermittent issues in Zenoti Application - ASIA02
Smartsheet 10:36 UTC · Salesforce connector is experiencing intermittent issues
ISO 10:21 UTC · Webstore problems
BrowserStack 10:18 UTC · Live is facing issues
Sage 10:17 UTC · Cloud Services - Salesforce Platform
Maze 10:06 UTC · Prolific panel recruitment is currently unavailable
Qualtrics 09:53 UTC · Salesforce Workflow Connection issues noticed in all Regions
IXOPAY 09:50 UTC · Support portal and ticketing intermittently unavailable — third-party service disruption
Matterport 09:43 UTC · Intermittent Issues with Support Case Submission and Phone Support
DigiCert 09:40 UTC · DigiCert Alert - Chat & Email Third-Party Service Issue