Major incident

Sage: Cloud Services - Salesforce Platform

Affected: Brightpearl, Brightpearl, Brightpearl, Cloud Services, Cloud Services, Brightpearl, Cloud Services, Cloud Services, Brightpearl, Cloud Services, Sage People, Sage Business Cloud Accounting (NA), Sage People, Sage People, Sage 200 Professional SPC (UKI), Sage 200 Standard (UKI), Sage People, Sage People

Current status of Sage: Minor issues — live Sage status

Timeline

1. Sep 16, 2026, 09:46 UTC
   investigating
   We are investigating a potential issue with the service. An update will be provided within 30 minutes.
2. Sep 16, 2026, 10:17 UTC
   identified
   We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks). Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal. We have identified the root cause and we are working on a fix.
3. Sep 16, 2026, 20:42 UTC
   monitoring
   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
4. Sep 17, 2026, 09:26 UTC
   resolved
   The issue is resolved and the service continues to perform as expected.

Updates as published by Sage (original).