Major incident

SumUp: We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services.

Current status of SumUp: Operational — live SumUp status

Timeline

1. Aug 23, 2026, 11:12 UTC
   investigating
   **An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).
2. Aug 23, 2026, 12:01 UTC
   monitoring
   **BACEN services are recovering, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).
3. Aug 23, 2026, 12:07 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. Also, BACEN confirmed their services have recovered. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

Updates as published by SumUp.