Major incident

Matterport: Intermittent Issues with Support Case Submission and Phone Support

Current status of Matterport: Operational — live Matterport status

Timeline

1. Sep 16, 2026, 09:43 UTC
   investigating
   We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.
2. Sep 16, 2026, 15:56 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 16, 2026, 15:58 UTC
   resolved
   The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service.

Updates as published by Matterport (original).