Major incident
ISO: Webstore problems
Sep 16, 2026, 10:21 UTC
started
06:40 UTC
resolved September 17, 2026
20 h 19 min
duration
Affected: ISO Online Browsing Platform (OBP), ISO Webstore - Basket
Current status of ISO: Operational — live ISO status
Timeline
- Sep 16, 2026, 10:21 UTCinvestigatingDear customers, we are currently facing technical issues with our webstore application that can cause errors during order completion or accessing your products sections. Please come back and retry at a later time.
- Sep 16, 2026, 10:34 UTCidentifiedWe are waiting for our service provider to solve the issue.
- Sep 16, 2026, 12:02 UTCmonitoringWe see the service has been stable again and monitor the situation
- Sep 16, 2026, 13:47 UTCmonitoringWe are continuing to monitor for any further issues.
- Sep 17, 2026, 06:40 UTCresolvedThis incident has been resolved.
Updates as published by ISO (original).
Other services with incidents at the same time
This was part of a wider event: 47 services reported incidents within the hour.
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