SU ITS outage history and status
Is SU ITS down right now?
Partly
Minor Service Outage Affected: Core Services (maintenance), Research Computing (partial outage) Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
- REDcap Outage · major
97.29%
uptime, 90 days
30
incidents, 90 days
2 h 55 min
median time to fix
Oct 26, 2026
last incident
SU ITS components
Teaching & Learning Systems
- Blackboard Operational
- Google Classroom Operational
- Kaltura Operational
- Poll Everywhere Operational
- Qwickly Operational
- Respondus Operational
- Turnitin Operational
- WeVideo Operational
- Zoom Operational
Infrastructure
- Core Services Maintenance
- VHE Services Operational
- AVHE Services Operational
- Datacenter Services Operational
- Splunk Operational
- Research Computing Partial outage
Communication & Collaboration
- Microsoft 365 Operational
- Google Workspace Operational
- VoIP Campus Phones Operational
- VoIP Call Centers Operational
Identity, Security & Device Management
- Microsoft Entra Operational
- Microsoft Intune Operational
- Orange Access Operational
- JAMF Operational
- Papercut Operational
- NetID Self-Serv Operational
Data & Analytics
- Qualtrics Operational
- DataInsights Operational
AI Tools & Resources
- claude.ai Operational
- mentorAI / Clementine Operational
- Google Gemini Operational
- ChatGPT Operational
Campus Essentials
- Answers Operational
- MySlice Operational
- OnBase Operational
- OrangeNow Operational
- Orange Tracker Operational
Network Services
- Wired Network Operational
- Wi-Fi Operational
- JMA Wireless Operational
- Remote Sites Operational
- Internet Operational
Cloud & Developer Platforms
- GitHub Operational
- Google Cloud Platform Operational
- Microsoft Azure Operational
- General IT Services Operational
SU ITS outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 26, 2026, 15:10 UTC | REDcap Outage Research Computing | Major | ongoing |
| Oct 22, 2026, 15:18 UTC | Atlassian Rovo Intermittent Connection Errors Answers, Orange Tracker | Minor | 3 h 08 min |
| Oct 21, 2026, 14:44 UTC | WeVideo/PlayPosit Outage WeVideo | Critical | 1 h 17 min |
| Oct 21, 2026, 14:40 UTC | Orange Tracker - Project Sidebar Loading Degradation Orange Tracker | Major | 2 h 21 min |
| Oct 13, 2026, 15:28 UTC | Listserv Service Disruption General IT Services | Minor | 2 h 40 min |
| Oct 1, 2026, 16:06 UTC | Authentication Issues on vCenter Core Services, VHE Services, AVHE Services | Minor | 1 h 04 min |
| Sep 29, 2026, 15:16 UTC | Qualtrics Service Disruption Qualtrics, General IT Services | Minor | 13 days 4 h |
| Sep 29, 2026, 14:50 UTC | Claude.ai outage claude.ai | Critical | 58 min |
| Sep 21, 2026, 14:49 UTC | Webex Contact Center Issues VoIP Call Centers | Major | 1 h 04 min |
| Sep 21, 2026, 14:48 UTC | DDI SSO Issues Wired Network | No impact | 8 min |
| Sep 17, 2026, 18:46 UTC | Claude Desktop and Cowork errors on Windows claude.ai | Major | 22 h 42 min |
| Sep 17, 2026, 13:35 UTC | Multiple Small Main Campus Sites Wi-Fi Down Wi-Fi | No impact | 24 min |
| Sep 15, 2026, 18:11 UTC | MacOS Mobility Print Issues Papercut | Minor | 2 days 18 h |
| Sep 10, 2026, 13:15 UTC | AT&T Cellular Service Disruption JMA Wireless | Major | 3 h 09 min |
| Sep 7, 2026, 21:12 UTC | Community Folk Art Center Offline Wired Network, Wi-Fi | No impact | 16 h 41 min |
| Sep 6, 2026, 19:50 UTC | Drumlins SU Buildings Network Down Remote Sites | No impact | 24 h 48 min |
| Sep 4, 2026, 00:51 UTC | Portions of JMA network offline JMA Wireless | Major | 12 h 11 min |
| Sep 3, 2026, 19:53 UTC | Turnitin Service Disruption | No impact | — |
| Sep 3, 2026, 19:53 UTC | Power Disruption on Main Campus Wired Network, Wi-Fi, JMA Wireless | No impact | 3 h 03 min |
| Sep 3, 2026, 18:56 UTC | Minnowbrook Lawn and Green Houses Offline Remote Sites | No impact | 25 min |
| Sep 3, 2026, 10:26 UTC | SULA Network Issues Remote Sites | Major | 2 h 55 min |
| Aug 31, 2026, 14:22 UTC | Widespread sporadic network issues Wired Network, Wi-Fi, VoIP Campus Phones | Major | 1 h 36 min |
| Aug 27, 2026, 19:25 UTC | Off-Campus access to printing.syr.edu (Papercut) disabled Papercut | Minor | 6 days 2 h |
| Aug 24, 2026, 17:21 UTC | Issue with Blackboard Course Enrollments Blackboard | Major | 6 h 11 min |
| Aug 24, 2026, 14:04 UTC | OrangeNow mobile application is currently experiencing connectivity issues OrangeNow | Major | 1 h 10 min |
38 incidents in our archive since June 3, 2026.
When and where SU ITS fails
By weekday
Most incidents start on Thu.
- Mon9
- Tue5
- Wed3
- Thu15
- Fri3
- Sat1
- Sun2
Most affected, last 12 months
- Wi-Fi6
- Wired Network6
- JMA Wireless4
- Remote Sites4
- claude.ai3
- General IT Services3
- Orange Tracker3
- VoIP Campus Phones3
When SU ITS went down with others
- Oct 22, 2026, 11:56 UTC 57 services reported incidents within the hour
- Oct 21, 2026, 11:18 UTC 109 services reported incidents within the hour
- Oct 13, 2026, 14:51 UTC 16 services reported incidents within the hour
- Oct 1, 2026, 13:58 UTC 27 services reported incidents within the hour
- Sep 29, 2026, 14:10 UTC 18 services reported incidents within the hour
Scheduled maintenance
- Oct 25, 2026, 05:00 UTC Ubuntu Linux Servers to be Unavailable
- Oct 27, 2026, 09:00 UTC Infoblox to be Unavailable
- Oct 27, 2026, 09:30 UTC news.syr.edu Brief Interruption
Other education services
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- Up APS Physics 100% · 90 d
- Up ASU 100% · 90 d
- Up Auth 100% · 90 d
- Up BrainPOP 100% · 90 d
- Up CK-12 Foundation 100% · 90 d
- Up ClassLink 100% · 90 d
FAQ
- Is SU ITS down right now?
- At our last check SU ITS's official status page reported: Minor Service Outage. This page refreshes the status every few minutes.
- How often does SU ITS go down?
- SU ITS reported 30 incidents in the last 90 days (14 major or critical), with 3,512 minutes of major outage: 97.29% uptime.
- When was the last SU ITS outage?
- The latest reported incident started on Oct 26, 2026, 15:10 UTC: "REDcap Outage", and is not resolved yet.
- How long do SU ITS outages last?
- Half of SU ITS's incidents in the last 90 days were resolved within 2 h 55 min.
Source: SU ITS official status page · RSS of SU ITS incidents · status badge for your site