Critical incident

SU ITS: WeVideo/PlayPosit Outage

Oct 21, 2026, 14:44 UTC

started

16:01 UTC

resolved

1 h 17 min

duration

Affected: WeVideo

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

Oct 21, 2026, 14:44 UTC
investigating
Access to WeVideo/PlayPosit including logging in directly and launching activities via Blackboard is temporarily unavailable. The vendor is working on a solution.
Oct 21, 2026, 15:05 UTC
monitoring
A fix has been implemented by the vendor and they are monitoring the results.
Oct 21, 2026, 15:06 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 21, 2026, 16:01 UTC
resolved
The vendor has marked this incident resolved; internal testing confirms that WeVideo is operational

Updates as published by SU ITS (original).

This was part of a wider event: 109 services reported incidents within the hour.

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