Minor incident

Qualys: US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Sep 29, 2026, 15:46 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.
2. Sep 29, 2026, 22:34 UTC
   identified
   We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
3. Sep 30, 2026, 16:59 UTC
   identified
   Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.
4. Oct 1, 2026, 13:11 UTC
   identified
   We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.
5. Oct 2, 2026, 17:34 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 3, 2026, 08:09 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).