OutageDB

Major incident

SU ITS: Orange Tracker - Project Sidebar Loading Degradation

Oct 21, 2026, 14:40 UTC
started
17:01 UTC
resolved
2 h 21 min
duration

Affected: Orange Tracker

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

  1. Oct 21, 2026, 14:40 UTC
    investigating
    We are investigating an issue impacting the project sidebar and navigation in Orange Tracker. Users may encounter timeouts or missing menus when attempting to access project views. The search bar at the top is still functional to navigate into specific Orange Tracker projects. In some instances, loading of the sidebar has been successful after 60 seconds.
  2. Oct 21, 2026, 15:11 UTC
    monitoring
    The vendor has applied mitigations and we are now seeing recovery across Orange Tracker navigation services. Project sidebars are now loading as expected. We will continue to monitor the situation, and will provide full resolution confirmation once the vendor relays that information.
  3. Oct 21, 2026, 17:01 UTC
    resolved
    This incident has been resolved and the project sidebars are loading as expected.

Updates as published by SU ITS (original).

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This was part of a wider event: 109 services reported incidents within the hour.

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