Minor incident

SU ITS: Authentication Issues on vCenter

Oct 1, 2026, 16:06 UTC

started

17:10 UTC

resolved

1 h 04 min

duration

Affected: Core Services, VHE Services, AVHE Services

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

Oct 1, 2026, 16:06 UTC
identified
Authentication to vCenter is currently not allowing smartcard usage. All VMs are still running and can be accessed via RDP or SSH.
Oct 1, 2026, 16:28 UTC
investigating
We're continuing to investigate the issue. If you need help with a VM in the meantime, please contact [email protected] directly.
Oct 1, 2026, 16:28 UTC
investigating
We're continuing to investigate the issue. If you need help with a VM in the meantime, please contact [email protected] directly.
Oct 1, 2026, 17:10 UTC
resolved
Authentication via smart card has been restored to vCenter. Please email [email protected] if you encounter any issues.

Updates as published by SU ITS (original).

This was part of a wider event: 27 services reported incidents within the hour.

SparkPost 17:05 UTC · Mail delivery delays
Smartsheet 17:03 UTC · Both automated and manual approval workflows are currently failing to execute
Amplify 17:00 UTC · mCLASS Lectura - Student Online Assessments
Overleaf 16:43 UTC · Git Integration degraded
Sinch 16:36 UTC · Service Degradation - 10DLC Campaign Provisioning
IXOPAY 16:35 UTC · Aperia Compliance Service Issues
UiPath 16:32 UTC · Delete requests failed for Australia cloud services
Anthropic (Claude) 16:20 UTC · Delayed credits on the Claude Platform
Zoom for Government 16:15 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events
Clerk 16:10 UTC · Dashboard increased latency
Zoom 16:08 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
Moneris 16:07 UTC · Batch upload via SFTP - Important Update
Constant Contact 16:03 UTC · Delays in email campaign sending
Aircall 16:02 UTC · Outbound calls from mobile Spanish numbers reaching an audio message.
Homebase 15:47 UTC · Service Disruption