Minor incident

Sage: Brightpearl - Partial Outage

Affected: Brightpearl, Brightpearl, Brightpearl, Brightpearl, Brightpearl

Current status of Sage: Minor issues — live Sage status

Timeline

1. Sep 21, 2026, 12:59 UTC
   monitoring
   The Product Labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
2. Sep 29, 2026, 15:57 UTC
   monitoring
   The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
3. Oct 2, 2026, 07:53 UTC
   investigating
   eBay Integration Functionalities: We have identified a global issue preventing customers from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating. The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
4. Oct 7, 2026, 15:45 UTC
   investigating
   The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
5. Oct 8, 2026, 16:32 UTC
   resolved
   The issue is resolved and the service continues to perform as expected.

Updates as published by Sage (original).