No impact incident

Sprinklr: Live Chat Service Disruption

Oct 2, 2026, 10:38 UTC

started

12:05 UTC

resolved

1 h 26 min

duration

Affected: EMEA (Prod19)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

Oct 2, 2026, 10:38 UTC
investigating
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.
Oct 2, 2026, 12:05 UTC
resolved
The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

Updates as published by Sprinklr (original).

Plex 11:20 UTC · plex.direct name resolution
dbt Cloud 11:05 UTC · Increased errors for Wizard CLI requests using Anthropic models
Kraken 10:35 UTC · Sui (SUI) Funding Delays
Kraken 10:31 UTC · Aleo (ALEO) Funding Delays
Sinch 10:20 UTC · Calling Degradation - PSTN
Scaleway 10:11 UTC · [SERVERLESS-JOBS] [FR-PAR] Jobs can't be executed
Grafana Cloud 10:03 UTC · Elevated Write Latency and Errors for Grafana Cloud Logs in Azure Netherlands
STACKIT 10:01 UTC · STACKIT Incident - STACKIT PostgreSQL Flex Control Plane partially impaired
IPVanish 09:51 UTC · Seoul, South Korea
Brevo 09:38 UTC · SMS Routing to Sweden degraded