Major incident

Nextiva: XBert AI Employee Calling Issues

Affected: NEXT XBert AI Employee, XBert

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. Jul 16, 2026, 20:41 UTC
   investigating
   Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.
2. Jul 16, 2026, 20:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 16, 2026, 21:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Nextiva (original).