Critical incident

Nextiva: Nextiva Contact Center Login Issues

Affected: Nextiva Contact Center

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. Aug 7, 2026, 16:21 UTC
   investigating
   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
2. Aug 7, 2026, 16:53 UTC
   investigating
   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
3. Aug 7, 2026, 17:39 UTC
   identified
   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
4. Aug 7, 2026, 18:11 UTC
   monitoring
   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
5. Aug 7, 2026, 18:12 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Aug 7, 2026, 18:55 UTC
   resolved
   This incident has been resolved.

Updates as published by Nextiva (original).