Critical incident

Nextiva: NextivaONE and NextOS Platform Login/Access Issues

Affected: NextivaONE, NextOS Platform

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. Aug 13, 2026, 13:16 UTC
   investigating
   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
2. Aug 13, 2026, 13:59 UTC
   identified
   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
3. Aug 13, 2026, 14:49 UTC
   identified
   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
4. Aug 13, 2026, 15:32 UTC
   identified
   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
5. Aug 13, 2026, 16:10 UTC
   identified
   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
6. Aug 13, 2026, 16:32 UTC
   identified
   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
7. Aug 13, 2026, 17:10 UTC
   monitoring
   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
8. Aug 13, 2026, 17:58 UTC
   resolved
   All services have continued to remain stable after resolution actions. Incident is resolved.

Updates as published by Nextiva (original).