OutageDB

Minor incident

Nextiva: Nextiva Contact Center Client Issues

Oct 20, 2026, 07:22 UTC
started
09:40 UTC
resolved
2 h 18 min
duration

Affected: Nextiva Contact Center

Current status of Nextiva: Operational — live Nextiva status

Timeline

  1. Oct 20, 2026, 07:22 UTC
    identified
    A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
  2. Oct 20, 2026, 08:15 UTC
    identified
    We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
  3. Oct 20, 2026, 09:40 UTC
    resolved
    Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.

Updates as published by Nextiva (original).

Other services with incidents at the same time

This was part of a wider event: 26 services reported incidents within the hour.

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