Major incident

Nextiva: Nextiva Contact Center Inbound Calling Issues

Affected: Nextiva Contact Center

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. Sep 11, 2026, 13:38 UTC
   investigating
   A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
2. Sep 11, 2026, 13:55 UTC
   identified
   The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.
3. Sep 11, 2026, 14:05 UTC
   resolved
   This incident has been resolved and inbound calls are working as intended for all customers.

Updates as published by Nextiva (original).